Terms & Conditions

General Information

The Terms and Conditions apply to the use of this website www.jewellerygarden.uk and placing an order online. Please read through these terms and conditions carefully before using this website or placing an order as your use of the website will signify your agreement to be bound by them. Also read our Privacy Policy section regarding your personal information.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1. Order and Purchase Process

1.1 All orders placed on this website will be subject to acceptance in accordance with these terms and conditions.

1.2 The ‘Order Now’ stage sets out the final details of your order. Following this, we will send to you an ‘Acknowledgement of Purchase’ email detailing the products you have purchased.

1.3 We do not provide direct access to the details of your purchase on this website. You are therefore advised to print out the ‘Acknowledgement of Purchase’ email for your own records. If you wish to obtain specific details of your previous purchases please Contact Us.

2. Delivery

2.1 We currently deliver products to anywhere globally subject to our acceptance of the order.

2.2 Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Jewellery Garden shall be under no liability for any delay or failure to deliver the products within estimated timescales.

2.3 Risk of loss and damage of products passes to you on the date when the products are collected/delivered.

2.4 In general the delivering agent will be: a) Royal Mail special delivery service for the United Kingdom (including the outer British Isles and Northern Ireland addresses); b) FedEx secure delivery for any other country worldwide.

2.5 The delivery address is provided by you when placing the order. Goods are deemed to be delivered when our delivering agent delivers them to the delivery address (you will be asked to sign a delivery note) or, in the case our delivering agent attempts without success to deliver the goods at your delivery address, when collected by you at the address indicated by our delivering agent in the ticket he will leave at the delivery address. You are required to collect the goods in 5 working days from receiving the notification by our delivering agent of goods waiting for your collection. Once the 5 working days are elapsed, goods will be deemed to have been delivered successfully and returns can only be made under the return policy conditions (See 4).

3. Order Acceptance / Payment

3.1 Once we receive your order, our payment processor PayPal checks your credit / debit card details and then takes payment from the card. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3.2 The price you pay is the price displayed on this website at the time we receive your order. Whilst we make every effort to ensure that all prices on our website are correct, errors sometimes do occur. If such an error in the price of the goods you have ordered is discovered, we will let you know of this as soon as possible. You will be given the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you we will treat the purchase as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

3.3 Payment is either made online by first choosing your order and then following the ‘Proceed’ and then ‘Check Out’ process, by Debit/Credit Card or PayPal.

3.4 Title to any products you purchase on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

3.5 Jewellery Garden may at its sole discretion cancel your order in which case Jewellery Garden shall return any monies received from you, within 30 days of receipt of such monies to your nominated account.

3.6 You agree that in any event Jewellery Garden shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

3.7 You agree to indemnify Jewellery Garden in full against all costs and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs.

4. Returns

4.1 Returns of orders will be confirmed only where you have returned the item in its original condition, unworn and together with its original packaging and certificate where applicable. Non-return of the certificate will be charged at £150 for a replacement certificate and you may be charged an additional replacement cost for packaging and any other collateral material. Please note then you are returning items you will need to bear the costs of shipment and insurance. The cost will vary depending on the country where the item is dispatched from as well as the value of the item.

4.2 All returns are subject to verification and authentication by the Jewellery Garden team. For Health and Safety reasons, earrings will not be considered for return.To arrange a return we would require you to contact us and we will provide you with further instructions. Note: Jewellery Garden will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation. If you have any questions regarding returns please send us an e-mail to hello@jewellerygarden.uk

4.3 We make all our wedding rings from scratch once you confirm the order. They are made exactly to your specification in your choice of finger size. As the ring is tailor-made for you, we cannot offer returns or exchanges.

4.4 Jewellery Garden merchandise has a lifetime warranty guaranteed against defects in manufacturing and workmanship. This warranty does not apply to items subjected to excessive wear, abuse or physical damage whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and Jewellery Garden shall not be held liable for any loss, theft or resulting damages that may subsequently occur.

4.5 If the purchased jewellery has been in any way tampered with or altered by the customer, another jeweller or any other third party, the lifetime warranty and the return policy will cease to apply, and the item becomes non-refundable and non-returnable.

5. Intellectual Property

5.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and content made available as part of your use of this website shall remain at all times vested in us. You are only permitted to use this material if expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any video, pictures, text, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose stated below.

5.2 You acknowledge and agree that the material and content contained within this website is made available to you for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

6. Liability and Indemnity

6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

6.2 Subject to Section 7 below, Jewellery Garden will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Jewellery Garden will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Jewellery Garden accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3 Subject to Section 7 below, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

Registered Company Number (Incorporated in England): 9696463

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.

7. General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through Jewellery Garden. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.